Refund & Returns Policy

Last updated: 20 October 2026

At Little Hours, we believe shopping for comfort should feel comfortable too. We want you to feel confident in every purchase, which is why we offer a 30-Day Money-Back Guarantee alongside your statutory consumer rights.

Please read the following policy to understand how returns, refunds and cancellations work.

1. Our 30-Day Money-Back Guarantee

If you're not satisfied with your purchase, you may request a return within 30 days of delivery.

For orders containing multiple items delivered on different dates, the 30-day period begins when the final item in your order is delivered.

To qualify under our voluntary guarantee:

• The return must be requested within 30 days of delivery.
• The product must be returned complete, including any supplied accessories.
• The product must not have been damaged through misuse, improper handling or accidental damage.
• Any hygiene-related exclusions described below must be respected.

We understand that customers may need to inspect or reasonably try a product to decide whether it's right for them. Reasonable handling does not automatically disqualify a return, although a deduction may apply where legally permitted if handling reduces the item's value.

This guarantee is provided in addition to your statutory rights.

2. How to Request a Return

You can request a return through your Shopify customer account, where available, by visiting our Contact Us page, or by contacting our support team directly.

Contact Us: Available through our website's navigation.

Email: LittleHoursuk.com@gmail.com

Please include your order number, the product you wish to return and a brief explanation of your request.

For change-of-mind returns under our voluntary guarantee, we may ask for information reasonably needed to assess eligibility.

Once your request has been reviewed, we will provide return instructions and the appropriate return destination.

Please do not send products back to our published Singapore business address unless we specifically instruct you to do so. The correct return destination will be provided when your return is arranged.

3. Return Shipping Costs

For ordinary change-of-mind returns under our voluntary 30-day guarantee, customers are responsible for return shipping costs.

Little Hours does not charge restocking fees.

We recommend using a tracked postal service and keeping proof of postage until your return has been resolved.

If an item is faulty, damaged, incorrectly supplied or otherwise does not conform to your statutory rights, Little Hours will cover reasonable return costs where required by applicable law.

4. Refund Processing

Once we receive and assess an eligible return, we will arrange a refund to your original payment method, unless another method is expressly agreed.

For qualifying statutory cancellations, refunds will be made within the time limits required by law, generally no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.

For eligible returns under our voluntary guarantee outside the statutory cancellation period, we aim to process refunds within 14 days of receiving the returned item.

Your payment provider may require additional time to make the refunded amount visible in your account.

We do not charge a restocking fee.

5. Cancelling an Order Before Dispatch

If you change your mind shortly after ordering, you can request cancellation of an unfulfilled order within 24 hours of purchase through your customer account, where available, or by emailing us.

We will review the request and, where the order has not yet progressed beyond the point at which cancellation is possible, arrange cancellation and a refund.

Because orders may enter processing quickly, a cancellation request does not guarantee that dispatch can be stopped.

The 24-hour Shopify cancellation request window does not limit your statutory right to cancel qualifying distance purchases.

If an order has already been dispatched, please refer to the return and statutory cancellation sections below.

6. Your UK Statutory Right to Cancel

For most products purchased online, UK consumers have a legal right to cancel their purchase without giving a reason.

Generally, you have 14 days from the day after you receive the goods to notify us that you wish to cancel.

If your order consists of multiple goods delivered separately, this period generally begins after you receive the final item.

After notifying us of cancellation, you generally have a further 14 days to send the goods back.

You may notify us by emailing LittleHoursuk.com@gmail.com with a clear statement that you wish to cancel your purchase. You do not have to use a particular form.

We will refund payments required by law, including any applicable standard outbound delivery charge. Our standard UK delivery is free.

You are responsible for the direct cost of returning goods following a change-of-mind cancellation, provided this has been properly disclosed before purchase.

You may inspect products as you would reasonably be permitted to do in a physical shop. If you handle goods beyond what is necessary to establish their nature, characteristics and functioning, a lawful deduction for diminished value may apply.

Certain statutory exceptions may apply, including qualifying sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy restricts your statutory cancellation rights.

7. Earplugs, Sleep Masks and Hygiene-Sensitive Products

Some Little Hours products are intended for close personal contact, including earplugs and sleep masks.

For health and hygiene reasons, certain sealed products may be unsuitable for return after their protective seal has been broken.

Where a product qualifies for a legal hygiene exception, this will be clearly disclosed on the relevant product page before purchase.

An opened product is not automatically excluded from return simply because it is a personal-use item. Any exclusion must be legally applicable.

These restrictions do not affect your rights if a product is faulty, damaged, incorrectly described or otherwise fails to meet applicable consumer standards.

8. Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, incomplete or incorrect, please contact us as soon as reasonably possible.

Email: LittleHoursuk.com@gmail.com

Include your order number and a description of the issue. Photographs can be helpful but are not a mandatory condition for exercising your statutory rights.

Under the UK Consumer Rights Act 2015, goods must meet applicable standards, including satisfactory quality, fitness for purpose and conformity with their description.

Depending on the circumstances and timing, you may be entitled to a repair, replacement, price reduction or refund.

For qualifying faulty goods, UK consumers generally have a short-term right to reject within 30 days of delivery. Further remedies may remain available after that period.

Little Hours will not require you to pay return postage where the law requires us to bear that cost.

9. Products That Cannot Be Returned Under Our Voluntary Guarantee

Our voluntary 30-day guarantee does not cover:

• Products damaged through misuse or improper handling.
• Products returned incomplete where missing components materially affect their value, subject to applicable consumer rights.
• Qualifying hygiene-sensitive goods that have been unsealed, where the relevant exclusion was properly disclosed before purchase.
• Other products specifically excluded from the voluntary guarantee where the exclusion was clearly disclosed before purchase and is legally permissible.

We do not currently designate any Little Hours product collection as automatically final sale.

No voluntary guarantee exclusion removes your statutory rights relating to faulty or misdescribed goods.

10. Bundles and Promotional Purchases

Products purchased as part of a bundle or promotional offer may be returned in accordance with this policy.

If you return an entire eligible bundle, the applicable refund will be based on the amount paid for that bundle.

If you wish to return only part of a discounted bundle, contact us so we can explain the applicable refund calculation before you proceed.

Any adjustment will reflect the disclosed promotional terms and applicable consumer law. We will not impose undisclosed penalties or unlawful deductions.

11. Exchanges

We do not currently offer a separate automated exchange service.

If you would like a different product, please contact us to discuss available options.

Where a product is faulty or otherwise does not meet applicable legal standards, your statutory rights to repair, replacement or other remedies remain unaffected.

12. Missing or Delayed Deliveries

If your order has not arrived within the expected timeframe, please contact us so we can investigate.

Our estimated order processing time is 1–3 days, followed by an estimated shipping transit period of 3–6 days.

These are estimates rather than guaranteed delivery dates.

If delivery fails to meet applicable legal requirements, we will provide the remedies required by law.

Please see our Shipping & Delivery Policy for further information.

13. Optional Parcel Protection

Little Hours offers an optional Parcel Protection service for £0.99 per order, which customers may choose to add during checkout.

Parcel Protection provides prioritised customer support and claims handling for orders reported as lost or damaged during transit.

What Parcel Protection includes:

• Priority review of reports involving lost or damaged parcels.
• Prioritised communication and investigation with our fulfilment and delivery partners, where applicable.
• Priority assistance with arranging an eligible refund or replacement following the assessment of a claim.

How to request assistance:

If your parcel is lost or damaged during transit, please reach out through our Contact Us page or email LittleHoursuk.com@gmail.com.

Include your order number, a brief description of the issue and mention that your order includes Parcel Protection.

We will prioritise your request and coordinate with our fulfilment or delivery partners where necessary.

Priority handling means your request will receive preferential attention within our customer support process. It does not guarantee an immediate refund, replacement or a specific resolution timeframe.

Important information:

Parcel Protection is entirely optional and is not required to receive assistance with lost, damaged or undelivered orders.

Customers who do not purchase Parcel Protection remain entitled to all applicable statutory remedies, including refunds or replacements where required by law.

Parcel Protection does not remove, replace or restrict any rights provided under the UK Consumer Rights Act 2015 or other applicable consumer protection legislation.

Any refund or replacement will be assessed according to the circumstances of the order and applicable law.

For further information, please refer to our Shipping & Delivery Policy.

14. Model Cancellation Form

You may use the following form to cancel a qualifying distance purchase, although using it is optional.

To: Little Hours
Email: LittleHoursuk.com@gmail.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Product(s):

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Send the completed information by email to LittleHoursuk.com@gmail.com.

15. Contact Us

If you have questions about returns, refunds, cancellations, Parcel Protection or your consumer rights, please contact us through our website's Contact Us page or by email.

Little Hours

492F Tampines Street 45, #02-682
Singapore 526492

Email: LittleHoursuk.com@gmail.com

Contact Us: Available through our website's navigation.

We aim to resolve enquiries fairly, promptly and in accordance with applicable consumer protection laws.

Your statutory consumer rights are not affected by this policy.